Q. Can I return my order if I change my mind?
All orders are custom printed for the individual with processing beginning as soon as an order is received. As such we cannot accept returns or exchanges for change of mind so please select carefully and double check your shipping details at checkout. We cannot take responsibility for mistakes made by customers at checkout or incorrectly entered addresses. Please be aware that any item that needs to be reshipped due to incorrect addressing will incur additional postage fees to cover reshipment and potentially new printing costs if the item is unable to be returned to us.
If you believe we have made a mistake with your order please contact us as soon as possible so that we can take the necessary steps to correct the error.
Q. What if my order is damaged in transit?
In the unlikely event that an order is damaged in transit, please follow ALL of the steps below for recording and reporting the damage to us;
1/ Do not discard packaging
2/ Take photos of damage to both packaging and contents
3/ Contact us as soon as possible with the above information.
Once you have contacted us we will rectify the situation as best as we can at no additional cost to you. In the meantime it is also advised that you report the damage to your local postal service.
Unfortunately we have no control over the way our packages are handled by couriers and postal companies once they leave our hands but we try our best to minimise the chances of this happening by packaging all of our print orders with great care and sturdy support.
Q. How long will my order take to arrive?
*Orders will be ready to ship within 3 - 7 days of ordering.
This process involves specialised commercial printing and packaging so your order is safe and protected during transit. Delivery time will be in addition to this and will vary depending on where you are having your order posted.